813.603.4311 sales@dataconnex.com

PROCESS

From the moment that you first contact us, you will understand that we speak your language. Our approach to customer service is one that places you, and your telecom needs, at the center of our team. We will guide you in the following areas to ensure that your experience is one that meets or exceeds all of your expectations.

Engineering– our engineers will work with your team during the design phase to review your needs and develop a solution that best fits your business.

Provisioning– prior to installation of services, we will make sure that you have all of the information needed to make sure the process is a seamless one.

Account Management– our customer support team will ensure that any support questions you may have are answered immediately, and that you receive the assistance you require on any billing questions, service changes, or trouble tickets that may come up.

Network Operations Center– our 24/7 NOC stands ready to address any issues that may arise from your service. You can rest assured that your call will be answered by a trained technician that will work to get your organization’s service back up and running correctly.